Q: Can’t I rent a stroller at the theme park?
A: Yes, all the major theme parks offer stroller rentals for $15 per day for a single stroller and $31 per day for a double stroller. (Disney water parks do not offer strollers for rent.) Theme park rental strollers are made from rigid plastic; they don’t recline, don’t offer much comfort, and cannot be removed from the theme park. Renting a stroller from Simple Stroller Rental saves you a significant amount of money and allows you to take the stroller wherever you go.
Q: How do I get my stroller?
A: Disney Resort Guests: Disney requires that we meet you to deliver your stroller. We deliver to Disney Resorts between 8am and 9pm daily. You will choose your delivery time when you place your reservation. When our driver arrives, you will be contacted by cell phone to meet the driver at the main entrance of your resort. This is a Disney policy and strictly enforced by the resort – no exceptions.
A: All Other Resort and Hotel Guests: Strollers are delivered to bell services or the front desk and will be waiting for you when you arrive. Strollers are delivered by 12pm on your first rental day.
A: Vacation Home Guests: Strollers are usually left in a screened porch or at the rear of the home at private residences. Strollers are delivered by 12pm on your first rental day.
Q: Where do I return my stroller?
A: Disney Resort Guests: Disney requires that we meet you to pick up your stroller. We pick up from Disney Resorts between 8am and 9pm daily. You will choose your return time when you place your reservation. When our driver arrives, you will be contacted by cell phone to meet the driver at the main entrance of your resort. This is a Disney policy and strictly enforced by the resort – no exceptions.
A: All Other Resort and Hotel Guests: Upon departure, simply return your stroller to bell services or the front desk and we will pick the stroller up. Strollers are due back at 3pm on your last rental day.
A: Vacation Home Guests: Upon departure, return your stroller in the same location we left it, and we will pick it up. Strollers are due back at 3pm on your last rental day.
Q: What is your delivery area?
A: We deliver to most hotels, resorts, and private residences within 15 miles of Walt Disney World. A complete list can be found here.
Q: Can I pick up or drop off my stroller in store?
A: Yes. We are conveniently located minutes from the theme parks at 2918 Vineland Road, Kissimmee, FL, 34746. All in-store pick-ups and returns are to be scheduled by appointment only. (Mon – Fri 9am – 3pm & Sat. 9am – 12pm)
Any guest more than 15 minutes late to a scheduled pickup or return time, without providing notification, will be charged a $25 late fee.
Q: Are your strollers clean?
A: Absolutely! As parents, we would never rent out equipment that we wouldn’t put our own children in. All strollers are meticulously cleaned between each rental period. Learn more about our three step cleaning process here.
Q: Can I rent an Ergobaby carrier without a stroller reservation?
A: Yes. Ergobaby carriers can be rented with or without a stroller reservation. To book, click “Reserve Now” in the top right corner, then choose “Ergobaby Carriers”.
Q: How far in advance can I reserve my stroller?
A: We accept stroller reservations up to one year in advance, but can also accommodate same day deliveries, based on that day’s volume and availability.
Q: How can I tip my delivery driver?
A: We get asked often about delivery driver tips. In many cases, you’ll never see your delivery driver. Drivers enclose a small envelope for gratuities with the stroller. Tips are optional, and drivers keep 100% of their tips earned.
Q: Is a damage waiver available?
A: Yes. A damage waiver, which is similar to an insurance policy, is available for $25 per stroller for your entire rental period. A damage waiver protects you against being charged the full replacement cost of any equipment you accidentally damage or gets stollen. More information can be found in our rental agreement.
Q: When will my credit card be charged?
A: Your credit card is charged when your reservation is placed. Receipts are delivered via email immediately.
Q: Do you offer gift certificates?
A: Yes. Learn more and purchase here.
Q: Do you sell used strollers?
A: Yes, we sell used rental strollers to the local public in our retail store. View current availability and information.
Q: Can I add to my existing reservation?
A: Yes. If you change your mind and want to add a rain cover, a damage waiver, or a glider board to your reservation, visit this page.
Q: What if I need to cancel my reservation?
A: Cancellations can be made, in writing, up to 10 days before your reservation. In the event of a cancellation with a notice of less than 10 days, a refund will not be given.
Q: I have a coupon code, where do I enter it?
A: When placing your reservation, on the “Book Now” tab, click on “Apply Promo or Voucher” and enter your code (highlighted in red on the photo below). We will not honor discount codes emailed after your reservation is placed, nor codes typed in the notes section of the reservation page. Additionally, we do not accept coupon codes on orders placed by phone.
Q: Do you offer military discounts?
A: Yes. Read more information about the discount here.
Q: Do you work with travel agents?
A: Effective January 1st, 2016, we have discontinued our affiliate program. You are welcome to view our blogger program.
Q: Do you offer incentives for bloggers?
A: Yes. We have teamed up with numerous bloggers and provide a review program. See our blogger program for more information.